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CBP™ Customer Service Certification

The Global Standard for Essential Customer Service skills is now available at the click of a mouse. Developed by the International Business Training Association, the CBP™ Customer Service course provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The CBP™ Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various interactive scenarios to develop the foundation customer care skills needed to provide excellence in service. This course equips you to take the Certified Business Professional (CBP) international certification exam. The International Business Training Association provides global standards for a global workforce ensuring that essential business skills standards are developed, established and maintained.

Congratulations! 10 minutes
Welcome 10 minutes
Instructions 10 minutes
Module 1 - Intro to Customer Service 60 minutes
Module 2 - Communication Skills Final 60 minutes
Module 3 - Customer Analysis Final 60 minutes
Module 4 - Calming Upset Customers 60 minutes
Module 5 - Telephone Customer Service 60 minutes
Module 6 - Internet Customers 60 minutes
Module 7 - Time Management 60 minutes
Module 8 - Stress Management 60 minutes
CBP™ Customer Service Certification
$164.00 USD

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